On today's episode we are discussing how a service based business could use chatbots:
What is a chatbot? A chatbot is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods.
- Answer questions quickly. If you are constantly asked the same questions, adding a chatbot can save you time and also make your customers happier.
- Create proactive conversations. Most businesses are passive with their conversations, meaning they only respond to customers when they talk to them first. Chatbots allow you to start conversations with customers and be more proactive.
If you want to talk to us about chatbots schedule a 15 minute consultation. Click this link!
- This may be a little advanced, but eventually, once you felt good about your bot and the conversation it would have with your customers you could easily allow your bot to accept payment and guide in the buying process.
- If you have a TON of requests, they can respond to all of them and take care of your customers faster. We all can handle the one-off message every 3-4 days, but what about the 15 messages within 10 minutes from customers who want answers now.
If you're ready to get started with chatbots make sure to check out ManyChat and ChatFuel.